Scheduled office closures (We observe all Federal holidays):
• Monday, September 2 - Labor Day
• Monday, October 14 - Columbus Day
• Monday, November 11 - Veterans Day
• Thursday, November 28 - Thanksgiving
• Wednesday, December 25 - Christmas Day
E-mail Us (Please be very specific in the SUBJECT line!):
PLEASE NOTE: Due to volume of e-mails we receive, there may be some delay in receiving a response
to your e-mail. We evaluate the priority of e-mails based on the information provided in the subject line and will address
emergency e-mails (disabled vehicles, etc.) before general information requests. Please bear this in mind when sending
an e-mail and be sure to be specific in your subject line for a faster response.
For specific questions about Phoenix Chips,
Hydra Chips, 7.3L & 6.0L Tuning, FICM Programming, Software (Minotaur, PhoenixFlash, Pegasus, or Fusion),
Calibration Download Issues, Disabled Vehicles, or any other Tech Support Issues, please e-mail:
For general questions about our products or to request order status, please e-mail:
For questions about Advertising, Accounts Receivable, Forum issues, or Dealer Inquiries, please e-mail:
You will NOT be able to leave a message even though
the system says that you can. We don't allow
messages because we never have time to answer them,
and that's not fair to our customers.
Please be aware that e-mails with NO SUBJECT LINE are flagged as SPAM and are automatically DELETED. You
receive a response to an e-mail that has no subject line. Also, if you have ever sent us an e-mail in the past that was
flagged as SPAM, either because of a virus or because of a compromised address book, your e-mail address is automatically
added to our BLACKLIST and any subsequent e-mails, valid or otherwise, are automatically DELETED.
One final note: With the increasing number of SPAM and viral-type e-mails as well as the overall increase in web traffic,
more and more mail forwarders are becoming increasingly sensitive to mail content and SPAM. As a result, e-mail delivery
has become increasingly unreliable as Source IP Addresses and Mail Servers are blacklisted due to SPAM delivery. We have
NO CONTROL of these issues and cannot guarantee the delivery of an e-mail, whether sending or receiving. If you have not
received a response to your e-mail with 72 hours, it is quite possible that we simply did not receive it and ask that you
either try sending it again or instead contact us by phone or on Facebook.
We appreciate your understanding and apologize for any inconvenience.
PHONE HOURS: 9:00AM - 3:00PM Tues. thru Fri. (Closed 12:00-12:30 for lunch)
If you are unable to reach us by phone, please check
Facebook Page for unexpected office closures.
We are available by appointment only at our shop on most Saturdays for tuning, dyno runs, and installations.
Except in the event of a helping with a disabled vehicle, Sundays are reserved for worship and family time.
If you are a
customer with a disabled vehicle outside our normal business
hours, please post in the Emergency section of the forum or send
us an e-mail. We will make every effort to assist you as quickly
If you are a potential, new, or current
customer and have basic questions, we strongly encourage you to
Answers to many basic questions can be found there.
If we are not available, it is very likely that our moderators or
other members can help! Your post may quite likely be answered
before you would receive an e-mail response.
Please also be aware there are sections of the forum that
are not available to Unregistered Guests.
BY APPOINTMENT ONLY
When we are at the shop, we are working
on customers' vehicles; these customers
have scheduled appointments and are
paying for our time.
Please understand that we CANNOT
stop what we're doing to help customers
who drop by unannounced. If
you'd like to make an appointment at our
shop, please feel free to call our
office or drop us an e-mail.
Thank you for respecting this policy and everyone's time!
OUR SHOP AND MAILING ADDRESS
Power Hungry Performance
176 Enterprise Drive, Suite 3
Pendergrass, GA 30567
(All deliveries should come here)